FAQs
General
Q: What products do you offer?
A: We specialize in high-quality men's belts. Our collection includes a variety of styles, materials, and sizes to suit every preference and occasion.
Q: Where are you located?
A: Vasudeva Enterprises is based in India. Our belts are designed and manufactured to meet the highest quality standards.
Ordering and Payment
Q: How do I place an order?
A: You can place an order by visiting our website [elegavie.com](https://elegavie.com), browsing our collection, and adding your desired items to the cart. Proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, net banking, UPI, and popular digital wallets.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support at info@elegavie.com or call us at +91-8287254548 for assistance.
Shipping and Delivery
Q: Do you offer international shipping?
A: Currently, we only ship within India. We are working on expanding our services to international customers soon.
Q: How long does delivery take?
A: Delivery typically takes 3-7 business days, depending on your location. You will receive a tracking number once your order is dispatched.
Q: What are the shipping charges?
A: We offer free shipping on all orders.
Returns and Refunds
Q: What is your return policy?
A: We offer a 7-day free pickup return policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving the product.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support at info@elegavie.com or call us at +91-8287254548. We will arrange a pickup and guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item and verify its condition. The refund will be credited to your original payment method.
Products and Care
Q: How do I determine my belt size?
A: Our belts come with a size guide to help you choose the right size. Measure your waist and refer to our size chart for the perfect fit.
Q: How should I care for my belt?
A: To ensure the longevity of your belt, avoid exposure to water and direct sunlight. Clean it with a soft cloth and store it in a cool, dry place.
Contact Us
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@elegavie.com or call us at +91-8287254548. We are available to assist you with any queries or concerns.