Refund Policy

 

Refund Policy

 

Last Updated: 12 June 2024

 

  1. Overview

At Elegavie, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

 

  1. Returns

You have 7 days from the date of receipt to request a return.

 

- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Non-Returnable Items: Certain items are non-returnable, such as gift cards and sale items.

 

  1. Return Process
  2. Initiate a Return: Contact us at info@elegavie.com or call us at +91-8287254548 to initiate a return. Please provide your order number and reason for the return.
  3. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return your item.
  4. Return Shipping: We offer free pickup for returns within 7 days. Our team will coordinate with you to arrange a convenient time for pickup.

 

  1. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

 

- Approval: If your return is approved, we will initiate a refund to your original method of payment.

- Processing Time: Refunds will be processed within [X] days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

 

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@elegavie.com or +91-8287254548.

 

  1. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@elegavie.com.

 

  1. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

 

  1. Contact Us

If you have any questions about our Refund Policy, please contact us:

 

- Email: info@elegavie.com

- Phone: +91-8287254548